S
Zodix
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Inbox
Notes
Write
Learn
Alerts
More
Ask your library
Notifications
Quick cite
Review
Search or jump to…
⌘K
Mornay Roberts-Lombard · Study
Home
/
Author
Mornay Roberts-Lombard
22 works
· latest 2022
· 1 institutions
cluster: provisional
ORCID 0000-0002-5522-8737
Follow
Suggest an ORCID correction
h-index
19
i10
21
Citations
1,066
Works here
22
09
10
11
12
15
16
17
18
19
20
21
22
Most cited in this library
Application of the Technology Acceptance Model and the Technology–Organisation–Environment Model to examine social media marketing use in the South African tourism industry
2018 · 139 citations
Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment
2012 · 103 citations
Modelling green customer loyalty and positive word of mouth
2019 · 84 citations
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
2017 · 75 citations
Perceived Access to Finance, Entrepreneurial Self-Efficacy, Attitude Toward Entrepreneurship, Entrepreneurial Ability, and Entrepreneurial Intentions: A Botswana Youth Perspective
2022 · 70 citations
Works
22 shown
Perceived Access to Finance, Entrepreneurial Self-Efficacy, Attitude Toward Entrepreneurship, Entrepreneurial Ability, and Entrepreneurial Intentions: A Botswana Youth Perspective
SAGE Open
·
2022
·
4 authors
·
Open access
70
citations
Relationship marketing: an S–O–R perspective emphasising the importance of trust in retail banking
International Journal of Bank Marketing
·
2021
·
2 authors
·
Open access
38
citations
Delight and Commitment—Revisiting the Satisfaction-Loyalty Link
Journal of Relationship Marketing
·
2021
·
2 authors
30
citations
The importance of customer trust for social marketing interventions: a case of energy-efficiency consumption
Journal of Social Marketing
·
2020
·
3 authors
60
citations
Internal marketing, service quality and perceived customer satisfaction
Journal of Islamic marketing
·
2020
·
3 authors
63
citations
Antecedents and outcome of commitment in Islamic banking relationships – an emerging African market perspective
Journal of Islamic marketing
·
2020
·
1 author
24
citations
Modelling green customer loyalty and positive word of mouth
International Journal of Emerging Markets
·
2019
·
3 authors
84
citations
The perceived influence of relationship quality on brand loyalty
African Journal of Economic and Management Studies
·
2018
·
3 authors
29
citations
Technology readiness and mobile self-service technology adoption in the airline industry: An emerging market perspective
Acta Commercii
·
2018
·
3 authors
·
Open access
26
citations
Drivers of consumer attention to mandatory energy-efficiency labels affixed to home appliances: An emerging market perspective
Journal of Cleaner Production
·
2018
·
3 authors
62
citations
Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective
European Business Review
·
2018
·
2 authors
34
citations
Application of the Technology Acceptance Model and the Technology–Organisation–Environment Model to examine social media marketing use in the South African tourism industry
South African journal of information management
·
2018
·
3 authors
·
Open access
139
citations
Strengthening graduate employee commitment through internal marketing in the South African retail banking industry
South African Journal of Business Management
·
2017
·
2 authors
·
Open access
6
citations
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Journal of Business and Industrial Marketing
·
2017
·
3 authors
75
citations
Embedding the ethos of codes of ethics into corporate South Africa: current status
European Business Review
·
2016
·
4 authors
·
Open access
10
citations
The Traditional Internal Marketing Mix and Its Perceived Influence on Graduate Employee Satisfaction in an Emerging Economy
Journal of global business and technology
·
2015
·
3 authors
12
citations
Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment
Southern African Business Review
·
2012
·
3 authors
·
Open access
103
citations
Impact of level of education and experience on profitability of small grocery shops in South Africa
The International Journal of Business & Management
·
2012
·
2 authors
51
citations
Customer retention through customer relationship management: The exploration of two-way communication and conflict handling
AFRICAN JOURNAL OF BUSINESS MANAGEMENT
·
2011
·
1 author
·
Open access
34
citations
Employees as customers - An internal marketing study of the Avis car rental group in South Africa
Global Journal of Business Management
·
2010
·
1 author
·
Open access
47
citations
Customer Retention Strategies Implemented by Fast-Food Outlets in the Gauteng, Western Cape and Kwazulu-Natal Provinces of South Africa - A Focus on Something Fishy, Nandos and Steers
African Journal of Marketing Management
·
2009
·
1 author
·
Open access
34
citations
The impact of marketing strategies on profitability of small grocery shops in South African townships
AFRICAN JOURNAL OF BUSINESS MANAGEMENT
·
2009
·
3 authors
·
Open access
35
citations