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Joan Ball · Study
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Author
Joan Ball
5 works
· latest 2020
· 1 institutions
cluster: provisional
ORCID 0000-0002-7254-888X
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Citations
318
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Most cited in this library
The interplay of customer experience and commitment
2017 · 155 citations
More than a feeling? Toward a theory of customer delight
2020 · 80 citations
Delight and the grateful customer: beyond joy and surprise
2017 · 69 citations
Business and Economics
2018 · 12 citations
Identity and the Professional Millennial Woman - a Cross-Cultural Examination
2014 · 2 citations
Works
5 shown
More than a feeling? Toward a theory of customer delight
Journal of service management
·
2020
·
5 authors
·
Open access
80
citations
Business and Economics
Routledge eBooks
·
2018
·
3 authors
·
chapter
12
citations
The interplay of customer experience and commitment
Journal of Services Marketing
·
2017
·
9 authors
·
Open access
155
citations
Delight and the grateful customer: beyond joy and surprise
Journal of Service Theory and Practice
·
2017
·
2 authors
69
citations
Identity and the Professional Millennial Woman - a Cross-Cultural Examination
Scientific Publications / University of Economics in Katowice
·
2014
·
1 author
2
citations