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Danielle D. van Jaarsveld · Study
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Author
Danielle D. van Jaarsveld
13 works
· latest 2019
· 2 institutions
cluster: provisional
ORCID 0000-0002-4188-6878
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Citations
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Most cited in this library
The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
2010 · 511 citations
Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.
2008 · 479 citations
Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity.
2013 · 251 citations
Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage.
2015 · 117 citations
From Employee-experienced High-involvement Work System to Innovation: An Emergence-based Human Resource Management Framework
2017 · 109 citations
Works
13 shown
Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?
Journal of Service Research
·
2019
·
6 authors
49
citations
From Employee-experienced High-involvement Work System to Innovation: An Emergence-based Human Resource Management Framework
Academy of Management Journal
·
2017
·
4 authors
109
citations
Extending the multifoci perspective: The role of supervisor justice and moral identity in the relationship between customer justice and customer-directed sabotage.
Journal of Applied Psychology
·
2015
·
5 authors
117
citations
The Relationships of Informal High Performance Work Practices to Job Satisfaction and Workplace Profitability
Industrial Relations A Journal of Economy and Society
·
2014
·
2 authors
48
citations
The Influence of Capital Structure on Strategic Human Capital
Journal of Management
·
2013
·
4 authors
60
citations
Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in)civility and negative affectivity.
Journal of Applied Psychology
·
2013
·
3 authors
251
citations
The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
Journal of Management
·
2010
·
3 authors
511
citations
Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres
British Journal of Industrial Relations
·
2010
·
2 authors
20
citations
The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies
Industrial and Labor Relations Review
·
2009
·
3 authors
20
citations
Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage.
Journal of Applied Psychology
·
2008
·
3 authors
479
citations
New media after the Dot.com bust
International Journal of Cultural Policy
·
2005
·
2 authors
31
citations
Collective Representation Among High‐Tech Workers at Microsoft and Beyond: Lessons from WashTech/CWA
Industrial Relations A Journal of Economy and Society
·
2004
·
1 author
44
citations
Changing Work Relationships in Industrialized Economies
Industrial and Labor Relations Review
·
2002
·
2 authors
23
citations