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Malte Dous · Study

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Malte Dous

5 works· latest 2007· 1 institutionscluster: provisional

h-index5

i105

Citations437

Works here5

05

06

07

Most cited in this library

Rejuvenating Customer Management:2005 · 172 citations
Five steps to creating a global knowledge-sharing system: Siemens' ShareNet2005 · 139 citations
Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work2005 · 72 citations
Advancing CRM Initiatives with:Knowledge Management2006 · 29 citations
Self-service Revisited:2007 · 25 citations

Works

5 shown

Self-service Revisited:

European Management Journal·2007·4 authors·Open access

25citations

Advancing CRM Initiatives with:Knowledge Management

Alexandria (UniSG) (University of St.Gallen)·2006·4 authors

29citations

Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work

Alexandria (UniSG) (University of St.Gallen)·2005·4 authors·other·Open access

72citations

Rejuvenating Customer Management:

European Management Journal·2005·4 authors

172citations

Five steps to creating a global knowledge-sharing system: Siemens' ShareNet

Academy of Management Perspectives·2005·3 authors

139citations