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ArticleSelf-service Revisited:

Harald Salomann2007

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Articlegreen2007

Self-service Revisited:

Harald Salomann · Malte Dous · Lutz Maria Kolbe · Walter Brenner

25 citations·0/0 files stored·European Management Journal

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Customer Service Quality and Loyalty AI in Service Interactions Corporate Governance and Management

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References

1984Case Study Research: Design and Methods 1912The Principles of Scientific Management.2015Principles of Scientific Management, The 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 2000Customer-Employee Rapport in Service Relationships 1999Knowledge-Worker Productivity: The Biggest Challenge 2006Knowledge-worker productivity: the biggest challenge 2002Implementing successful self-service technologies

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Details

Year2007

Typearticle

Published2007-08-01

VenueEuropean Management Journal

ISSN-L0263-2373

Languageen

Citations25

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.emj.2007.06.005

openalex_workW1576276971

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