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João Falcão e Cunha · Study
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Author
João Falcão e Cunha
20 works
· latest 2021
· 2 institutions
cluster: provisional
ORCID 0000-0003-2514-3238
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18
Citations
1,772
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Most cited in this library
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
2011 · 681 citations
Designing Multi-Interface Service Experiences
2008 · 394 citations
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
2003 · 132 citations
Modeling partial customer churn: On the value of first product-category purchase sequences
2012 · 95 citations
Passenger Journey Destination Estimation From Automated Fare Collection System Data Using Spatial Validation
2015 · 93 citations
Works
20 shown
Anda: An Innovative Micro-Location Mobile Ticketing Solution Based on NFC and BLE Technologies
IEEE Transactions on Intelligent Transportation Systems
·
2021
·
3 authors
18
citations
An In-Depth Study of Mobile Ticketing Services in Urban Passenger Transport
Advances in computational intelligence and robotics book series
·
2020
·
3 authors
·
chapter
15
citations
With Whom Transport Operators Should Partner? An Urban Mobility and Services Geolocation Data Analysis
Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
·
2019
·
3 authors
·
other
13
citations
Evaluation of an integrated mobile payment, route planner and social network solution for public transport
Transportation research procedia
·
2017
·
6 authors
·
Open access
40
citations
Understanding commercial synergies between public transport and services located around public transport stations
Transportation research procedia
·
2017
·
3 authors
·
Open access
8
citations
Application of Collaborative Information Exchange in Urban Public Transport: The Seamless Mobility Solution
Transportation research procedia
·
2016
·
8 authors
·
Open access
14
citations
Passenger Journey Destination Estimation From Automated Fare Collection System Data Using Spatial Validation
IEEE Transactions on Intelligent Transportation Systems
·
2015
·
3 authors
93
citations
Self-organising socio-technical description in service systems for supporting smart user decisions in public transport
Expert Systems with Applications
·
2015
·
3 authors
17
citations
Urban Public Transport Service Co-creation: Leveraging Passenger's Knowledge to Enhance Travel Experience
Procedia - Social and Behavioral Sciences
·
2014
·
2 authors
·
other
·
Open access
47
citations
A Proposal for a Public Transport Ticketing Solution based on Customers’ Mobile Devices
Procedia - Social and Behavioral Sciences
·
2014
·
4 authors
·
other
·
Open access
31
citations
State of the Art and Future Perspectives for Smart Support Services for Public Transport
Studies in computational intelligence
·
2014
·
1 author
·
chapter
12
citations
Customer attrition in retailing: An application of Multivariate Adaptive Regression Splines
Expert Systems with Applications
·
2013
·
3 authors
51
citations
Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences
Advances in Data Analysis and Classification
·
2012
·
4 authors
25
citations
Modeling partial customer churn: On the value of first product-category purchase sequences
Expert Systems with Applications
·
2012
·
4 authors
95
citations
Customer data mining for lifestyle segmentation
Expert Systems with Applications
·
2012
·
3 authors
70
citations
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
Journal of Service Research
·
2011
·
4 authors
681
citations
Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design
Lecture notes in business information processing
·
2011
·
3 authors
·
other
12
citations
Spider Maps for Location-Based Services Improvement
Lecture notes in business information processing
·
2011
·
2 authors
·
other
4
citations
Designing Multi-Interface Service Experiences
Journal of Service Research
·
2008
·
3 authors
394
citations
Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
Managing Service Quality
·
2003
·
3 authors
132
citations