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Michael Shulver · Study

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Michael Shulver

3 works· latest 2005· 1 institutionscluster: provisional

h-index3

i103

Citations137

Works here3

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03

05

Most cited in this library

Exploiting the Service Concept for Service Design and Development2000 · 94 citations
Operational loss and new service design2005 · 27 citations
The Balanced Scorecard vs. the EFQM Business Excellence Model2003 · 16 citations

Works

3 shown

Operational loss and new service design

International Journal of Service Industry Management·2005·1 author

27citations

The Balanced Scorecard vs. the EFQM Business Excellence Model

·2003·3 authors

16citations

Exploiting the Service Concept for Service Design and Development

Sage eBooks·2000·2 authors·chapter

94citations