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Exploiting the Service Concept for Service Design and Development · Study

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ChapterExploiting the Service Concept for Service Design and Development

Robert B. Johnston2000

Chapter2000

Exploiting the Service Concept for Service Design and Development

Robert B. Johnston · Michael Shulver

94 citations·0/0 files stored·Sage eBooks

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Service and Product Innovation Advanced Software Engineering Methodologies Service-Oriented Architecture and Web Services

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2013Toward a Theoretical Foundation for Experience Design in Tourism 1999Service transaction analysis: assessing and improving the customer’s experience 2014Service Design as an Approach to New Service Development: Reflections and Future Studies 2016Investigating Critical Factors Affecting the Operational Excellence of Service Firms in Jordan 2010Relational, interactive service innovation: building branding competence 2017Exploring modularity in services: cases from tourism 2015iSIM: An integrated design method for commercializing service innovation 2020Design and the customer experience: The challenge of embodying new meaning in a new service

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Year2000

Typechapter

Published2000-01-01

VenueSage eBooks

Languageen

Citations94

Files0 public / 0

ShelfService and Product Innovation

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doi10.4135/9781452205564.n4

openalex_workW2496428351

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