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Exploiting the Service Concept for Service Design and Development
0 references·16 citing·58 second hopsampled
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  • 2013Toward a Theoretical Foundation for Experience Design in Tourism406 cited
  • 1999Service transaction analysis: assessing and improving the customer’s experience67 cited
  • 2014Service Design as an Approach to New Service Development: Reflections and Future Studies45 cited
  • 2016Investigating Critical Factors Affecting the Operational Excellence of Service Firms in Jordan45 cited
  • 2010Relational, interactive service innovation: building branding competence41 cited
  • 2017Exploring modularity in services: cases from tourism40 cited
  • 2015iSIM: An integrated design method for commercializing service innovation39 cited
  • 2020Design and the customer experience: The challenge of embodying new meaning in a new service34 cited
  • 2011Seeking efficiency through productisation: a case study of small KIBS participating in a productisation project33 cited
  • 2008Innovation in Services: From Service Concepts to Service Experiences31 cited
  • 2007A Systems Approach to Service Development in a Concurrent Engineering Environment30 cited
  • 2014A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field28 cited
  • 2011A proposal for a structured approach for cross-company teamwork: a case study of involving the customer in service innovation28 cited

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  • 2010Evaluating a model for analyzing methods used for measuring customer experience28 cited
  • 2006Extended QFD: Multi-Channel Service Concept Design27 cited
  • 2005Operational loss and new service design27 cited