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Innovation in Services: From Service Concepts to Service Experiences · Study

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ChapterInnovation in Services: From Service Concepts to Service Experiences

Brian Fynes2008

Chapter2008

Innovation in Services: From Service Concepts to Service Experiences

Brian Fynes · Ann Marie. Lally

31 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Business Strategies and Innovation

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2019Welcome to the experience economy 1978Basic Marketing: A Managerial Approach 2003Service Management: Operations, Strategy, Information Technology 2002Managing the Total Customer Experience 1996Key Concepts for New Service Development 2002The service concept: the missing link in service design research?1998New service development: a review of the literature and annotated bibliography

Cited by

2021Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China 2019Service Science Management Engineering and Design (SSMED): a semiautomatic literature review 2012Synchronicity and alignment of productivity: the real value from Service Science?

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2014A visual interactive method for service prototypingarticle · 10 shared references 2010NSD Processes and Practices in Experiential Services*article · 9 shared references 2004Toward an integrative approach to designing service experiencesarticle · 8 shared references 2006A rapid design process for Total Care Product creationarticle · 8 shared references 2012Design in the Experience Economy: Using Emotional Design for Service Innovationchapter · 8 shared references 2011Designing for Service as One Way of Designing Servicesarticle · 7 shared references

Details

Year2008

Typechapter

Published2008-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations31

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-0-387-76578-5_48

openalex_workW1542110123

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