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Innovation in Services: From Service Concepts to Service Experiences
16 references·3 citing·37 second hop
Innovation in Services: From Service Concepts to Service Experiences (2008)Innovation in Services: From Service Conc…Welcome to the experience economy (2019)Welcome to the experience eco…Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing (2006)Service Clues and Customer As…Service Management (2004)Service ManagementAbility of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (2004)Ability of Experience Design …Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…The service concept: the missing link in service design research? (2002)The service concept: the miss…New service development: areas for exploitation and exploration (2002)New service development: area…Managing the Total Customer Experience (2002)Managing the Total Customer E…An Exploratory Investigation of User Involvement in New Service Development (2002)An Exploratory Investigation …New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Integrating the Fuzzy Front End of New Product Development (1997)Integrating the Fuzzy Front E…Key Concepts for New Service Development (1996)Key Concepts for New Service …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Service operations management (1992)Service operations managementA Proposed Model for New Service Development (1989)A Proposed Model for New Serv…Basic Marketing: A Managerial Approach (1978)Basic Marketing: A Managerial…Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China (2021)Abusive Supervision, Affectiv…Service Science Management Engineering and Design (SSMED): a semiautomatic literature review (2019)Service Science Management En…Synchronicity and alignment of productivity: the real value from Service Science? (2012)Synchronicity and alignment o…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Alternative Ways of Assessing Model Fit (1992)An epistemological view of consumer experiences (2010)Customer experience management: a critical review of an emerging idea (2010)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Designing services that deliver (1984)New Products: What Separates Winners from Losers? (1987)Marketing management: analysis. planning. implementation and control (2000)Innovative versus incremental new business services: Different keys for achieving success (2001)Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Relationship between innovation capability, innovation type, and firm performance (2017)Service Positioning through Structural Change (1987)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Towards a Better Measure of Customer Experience (2013)The Changing Role of Marketing in the Corporation (1992)Evolving to a New Dominant Logic for Marketing (2003)Competing through service: Insights from service-dominant logic (2006)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Development of a Scale to Measure Memorable Tourism Experiences (2010)Customer experience management: toward implementing an evolving marketing concept (2015)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1978Basic Marketing: A Managerial Approach1,663 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2004Service Management722 cited
  • 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors660 cited
  • 2002New service development: areas for exploitation and exploration658 cited
  • 2002An Exploratory Investigation of User Involvement in New Service Development605 cited
  • 1997Integrating the Fuzzy Front End of New Product Development545 cited
  • 2006Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing504 cited
  • 1992Service operations management489 cited

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1989
A Proposed Model for New Service Development
476 cited

Cited by

  • 2021Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China40 cited
  • 2019Service Science Management Engineering and Design (SSMED): a semiautomatic literature review15 cited
  • 2012Synchronicity and alignment of productivity: the real value from Service Science?13 cited