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Fong Tat Kee · Study

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Fong Tat Kee

2 works· latest 2010· 1 institutionscluster: provisional

h-index2

i102

Citations416

Works here2

09

10

Most cited in this library

Determining the relative importance of critical factors in delivering service quality of banks2009 · 272 citations
Comparative evaluation of critical factors in delivering service quality of banks2010 · 144 citations

Works

2 shown

Comparative evaluation of critical factors in delivering service quality of banks

International Journal of Quality & Reliability Management·2010·3 authors

144citations

Determining the relative importance of critical factors in delivering service quality of banks

Managing Service Quality·2009·3 authors

272citations