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Michael Daniel Clemes

22 works· latest 2017· 1 institutionscluster: provisionalORCID 0000-0002-0438-8693

h-index21

i1021

Citations2,436

Works here22

Most cited in this library

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty2017 · 393 citations
University Student Satisfaction: An Empirical Analysis2008 · 256 citations
An empirical analysis of online shopping adoption in Beijing, China2013 · 243 citations
Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry2010 · 241 citations
Analysing the professional sport experience: A hierarchical approach2011 · 181 citations

Works

22 shown

A comprehensive hierarchical model of retail banking

International Journal of Bank Marketing·2017·3 authors

57citations

An empirical analysis of customer satisfaction in international air travel

DOAJ (DOAJ: Directory of Open Access Journals)·2017·4 authors·Open access

151citations

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

International Journal of Quality and Service Sciences·2017·3 authors

393citations

The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers

Procedia Economics and Finance·2016·3 authors·Open access

179citations

Does the strength of the legal systems matter for trade in insurance and financial services?

Research in International Business and Finance·2015·2 authors

22citations

Mobile communications: a comprehensive hierarchical modelling approach

Asia Pacific Journal of Marketing and Logistics

Consumers' Choice Factors of an Upscale Ethnic Restaurant

Journal of Food Products Marketing·2013·3 authors·Open access

76citations

An empirical analysis of online shopping adoption in Beijing, China

Journal of Retailing and Consumer Services·2013·3 authors

243citations

Understanding Chinese university students' experiences: an empirical analysis

Asia Pacific Journal of Marketing and Logistics·2013·2 authors

74citations

Analyzing the Complex and Dynamic Nature of Brand Loyalty in the Hotel Industry

Tourism Review International·2013·3 authors

42citations

The factors impacting on customers' decisions to adopt Internet banking

DOAJ (DOAJ: Directory of Open Access Journals)·2012·3 authors·Open access

23citations

Analysing the professional sport experience: A hierarchical approach

Sport Management Review·2011·2 authors

181citations

Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry

Journal of Hospitality & Tourism Research·2010·3 authors·Open access

241citations

Customer switching behaviour in the Chinese retail banking industry

International Journal of Bank Marketing·2010·3 authors·Open access

155citations

University Student Satisfaction: An Empirical Analysis

Journal of Marketing for HIGHER EDUCATION·2008·3 authors·Open access

256citations

Customer Switching Behaviour in the New Zealand Banking Industry

DOAJ (DOAJ: Directory of Open Access Journals)·2008·3 authors·Open access

56citations

A Survey of Customer Retention in the New Zealand Banking Industry

Electronic Sumy State University Institutional Repository (Sumy State University)·2006·4 authors·Open access

51citations

Aid type and its relationship with human well being

International Journal of Social Economics·2003·2 authors

9citations

An Examination of Students' Perceptions of Service Quality in Higher Education

Journal of Marketing for HIGHER EDUCATION·2001·3 authors

41citations

An investigation of marketing problems across service typologies

Journal of Services Marketing·2000·3 authors

55citations