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Florian Kraus · Study
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Author
Florian Kraus
10 works
· latest 2015
· 3 institutions
cluster: provisional
ORCID 0000-0001-6807-6544
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Citations
1,305
Works here
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15
Most cited in this library
On the Role of Empathy in Customer-Employee Interactions
2012 · 391 citations
Performance impact of middle managers' adaptive strategy implementation: The role of social capital
2013 · 215 citations
The Diffusion of Market Orientation Throughout the Organization: A Social Learning Theory Perspective
2010 · 180 citations
The Diffusion of Market Orientation Throughout the Organization: A Social Learning Theory Perspective
2010 · 120 citations
It’s a matter of congruence: How interpersonal identification between sales managers and salespersons shapes sales success
2013 · 94 citations
Works
10 shown
When Sales Managers and Salespeople Disagree in the Appreciation for Their Firm: The Phenomenon of Organizational Identification Tension
Journal of Retailing
·
2015
·
4 authors
39
citations
Intrafunctional Competitive Intelligence and Sales Performance: A Social Network Perspective
Journal of Marketing
·
2013
·
4 authors
91
citations
It’s a matter of congruence: How interpersonal identification between sales managers and salespersons shapes sales success
Journal of the Academy of Marketing Science
·
2013
·
4 authors
94
citations
Performance impact of middle managers' adaptive strategy implementation: The role of social capital
Strategic Management Journal
·
2013
·
3 authors
215
citations
On the Role of Empathy in Customer-Employee Interactions
Journal of Service Research
·
2012
·
3 authors
·
Open access
391
citations
Toward a contingency framework of interpersonal influence in organizational identification diffusion
Organizational Behavior and Human Decision Processes
·
2012
·
4 authors
48
citations
The Future of Sales Training: Challenges and Related Research Questions
Journal of Personal Selling and Sales Management
·
2012
·
4 authors
93
citations
How Leaders’ Motivation Transfers to Customer Service Representatives
Journal of Service Research
·
2011
·
4 authors
34
citations
The Diffusion of Market Orientation Throughout the Organization: A Social Learning Theory Perspective
Journal of Marketing
·
2010
·
3 authors
120
citations
The Diffusion of Market Orientation Throughout the Organization: A Social Learning Theory Perspective
Journal of Marketing
·
2010
·
3 authors
180
citations