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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Kimmy Wa Chan · Study

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Kimmy Wa Chan

12 works· latest 2019· 3 institutionscluster: provisionalORCID 0000-0003-3604-1384

h-index12

i1012

Citations3,172

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Most cited in this library

Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures2010 · 1,084 citations
Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services2008 · 559 citations
Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity2009 · 394 citations
Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy2012 · 328 citations
Assessing Celebrity Endorsement Effects in China2011 · 189 citations

Works

12 shown

An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments

Journal of Service Research·2019·3 authors

29citations

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Journal of Service Research·2017·4 authors

101citations

Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions

Journal of the Academy of Marketing Science·2015·3 authors

31citations

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Journal of Marketing·2012·3 authors·Open access

328citations

How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism

Journal of Marketing·2011·2 authors

160citations

Assessing Celebrity Endorsement Effects in China

Journal of Advertising Research·2011·3 authors

189

citations

The trade-off of servicing empowerment on employees’ service performance: examining the underlying motivation and workload mechanisms

Journal of the Academy of Marketing Science·2011·2 authors

96citations

Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures

Journal of Marketing·2010·3 authors·Open access

1,084citations

Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity

Journal of Business Research·2009·2 authors

394citations

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Journal of Marketing Research·2008·3 authors·Open access

559citations

Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity

Journal of Retailing·2006·3 authors

156citations

Justice-based Service Recovery Expectations: Measurement and Antecedents

The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior·2003·4 authors·Open access

45citations