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Seonjeong Ally Lee · Study
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Author
Seonjeong Ally Lee
24 works
· latest 2025
· 3 institutions
cluster: provisional
ORCID 0000-0002-3456-9380
Works
24 shown
Revisiting and exploring trust in the digital era: conceptualization and scale development of digital trust in hospitality and tourism
Information Technology & Tourism
·
2025
·
4 authors
18
citations
Applying Expanded Servicescape to the Hotel Industry
Journal of Hospitality & Tourism Research
·
2021
·
2 authors
46
citations
Global or local brand? Hotel selection in global travel context
Journal of Product & Brand Management
·
2020
·
3 authors
22
citations
The role of marketing communication mix on Korean customers' coffee shop brand evaluations
Journal of Hospitality and Tourism Insights
·
2020
·
2 authors
49
citations
Are Students Ready for Their Future Career in the Event and Meeting Industry? Lessons from a Comparative Study between Students and Event and Meeting Professionals
Journal of Hospitality & Tourism Education
·
2019
·
3 authors
20
citations
Multisensory experience for enhancing hotel guest experience
International Journal of Contemporary Hospitality Management
·
2019
·
3 authors
152
citations
Perceived corporate social responsibility and customers’ behaviors in the ridesharing service industry
International Journal of Hospitality Management
·
2019
·
3 authors
138
citations
Impact of employees’ job control perceptions on their work-related responses in the hospitality industry
International Journal of Contemporary Hospitality Management
·
2019
·
2 authors
31
citations
Hospitality Industry Employees--Model
PsycTESTS Dataset
·
2019
·
2 authors
·
dataset
0
citations
The role of perceived benefits and personality traits on mobile instant messaging users’ responses
Asia Pacific Journal of Marketing and Logistics
·
2018
·
5 authors
10
citations
The consumer value-based brand citizenship behavior model: Evidence from local and global coffee businesses
Journal of Hospitality Marketing & Management
·
2018
·
3 authors
20
citations
m-servicescape: effects of the hotel mobile app servicescape preferences on customer response
Journal of Hospitality and Tourism Technology
·
2018
·
1 author
45
citations
Enhancing customers’ continued mobile app use in the service industry
Journal of Services Marketing
·
2018
·
1 author
78
citations
Promoting customers’ involvement with service brands: evidence from coffee shop customers
Journal of Services Marketing
·
2017
·
2 authors
53
citations
Role of restaurant employees’ intrinsic motivations on knowledge management
International Journal of Contemporary Hospitality Management
·
2017
·
2 authors
32
citations
Country-of-operation and brand images: evidence from the Chinese hotel industry
International Journal of Contemporary Hospitality Management
·
2017
·
3 authors
35
citations
Do customers care about types of hotel service recovery efforts?
Journal of Hospitality and Tourism Technology
·
2017
·
2 authors
57
citations
Investigating the Key Routes to Customers’ Delightful Moments in the Hotel Context
Journal of Hospitality Marketing & Management
·
2014
·
2 authors
36
citations
Enhancing online brand experiences: An application of congruity theory
International Journal of Hospitality Management
·
2014
·
2 authors
198
citations
The experience economy approach to festival marketing: vivid memory and attendee loyalty
Journal of Services Marketing
·
2014
·
4 authors
255
citations
Effective Communication Strategies for Hotel Guests’ Green Behavior
Cornell Hospitality Quarterly
·
2013
·
2 authors
91
citations
Serving with spirit: an integrative model of workplace spirituality within service organizations
Journal of Management Spirituality & Religion
·
2013
·
3 authors
89
citations
Attitudinal and Situational Determinants of Self-Service Technology Use
Journal of Hospitality & Tourism Research
·
2013
·
4 authors
55
citations
Effects of e‐servicescape on consumers' flow experiences
Journal of Hospitality and Tourism Technology
·
2012
·
2 authors
148
citations