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Katerina D. Gotzamani · Study
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Author
Katerina D. Gotzamani
33 works
· latest 2025
· 1 institutions
cluster: provisional
ORCID 0000-0002-4083-7353
Works
33 shown
The Role of Environmental Certification in the Hospitality Industry: Assessing Sustainability, Consumer Preferences, and the Economic Impact
Sustainability
·
2025
·
4 authors
·
Open access
86
citations
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
International Journal of Quality & Reliability Management
·
2023
·
3 authors
16
citations
A quality function deployment framework for service strategy planning
Journal of Retailing and Consumer Services
·
2023
·
4 authors
19
citations
Sustainable Supply Chain Management in the Food Industry: A Conceptual Model from a Literature Review and a Case Study
Foods
·
2022
·
2 authors
·
Open access
71
citations
The effect of talent management and leadership styles on firms’ sustainable performance
European Business Review
·
2022
·
2 authors
68
citations
Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty
International Journal of Quality and Service Sciences
·
2019
·
4 authors
158
citations
The relationship between EFQM enablers and business performance
Journal of Manufacturing Technology Management
·
2019
·
3 authors
82
citations
Investigating the role of EFQM enablers in innovation performance
The TQM Journal
·
2018
·
2 authors
30
citations
Introducing multivariate Markov modeling within QFD to anticipate future customer preferences in product design
International Journal of Quality & Reliability Management
·
2018
·
4 authors
16
citations
Determinants of company innovation and market performance
The TQM Journal
·
2017
·
3 authors
58
citations
Multiple perspectives on integrated management systems and corporate sustainability performance
Journal of Cleaner Production
·
2017
·
3 authors
136
citations
Is there a common pattern to integrate multiple management systems? A comparative analysis between organizations in Greece and Spain
Journal of Cleaner Production
·
2017
·
4 authors
·
Open access
54
citations
A qualitative study on integrated management systems in a non-leading country in certifications
Total Quality Management & Business Excellence
·
2016
·
4 authors
·
Open access
44
citations
Relationship between quality management, innovation and competitiveness. Evidence from Greek companies
Journal of Manufacturing Technology Management
·
2015
·
3 authors
115
citations
The impact of quality management systems on the performance of manufacturing firms
International Journal of Quality & Reliability Management
·
2015
·
3 authors
87
citations
Management systems integration: lessons from an abandonment case
Journal of Cleaner Production
·
2014
·
2 authors
94
citations
Capturing and prioritizing students’ requirements for course design by embedding Fuzzy-AHP and linear programming in QFD
European Journal of Operational Research
·
2014
·
4 authors
102
citations
Critical factors, food quality management and organizational performance
Food Control
·
2013
·
2 authors
134
citations
Quality systems and competitive performance of food companies
Benchmarking An International Journal
·
2013
·
3 authors
69
citations
An integrated framework to improve quality and competitive positioning within the financial services context
International Journal of Bank Marketing
·
2012
·
4 authors
13
citations
The logistics services outsourcing dilemma: quality management and financial performance perspectives
Supply Chain Management An International Journal
·
2010
·
3 authors
109
citations
Results of an empirical investigation on the anticipated improvement areas of the ISO 9001:2000 standard
Total Quality Management & Business Excellence
·
2010
·
1 author
53
citations
Integrating DEAHP and DEANP into the quality function deployment
The TQM Journal
·
2010
·
4 authors
27
citations
The application of quality function deployment in service quality management
The TQM Journal
·
2009
·
4 authors
121
citations
ERP user satisfaction issues: insights from a Greek industrial giant
Industrial Management & Data Systems
·
2009
·
2 authors
56
citations
The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus
The TQM Journal
·
2007
·
5 authors
69
citations
Supplier management and its relationship to buyers' quality management
Supply Chain Management An International Journal
·
2006
·
3 authors
112
citations
A longitudinal study of the ISO 9000 (1994) series' contribution towards TQM in Greek industry
The TQM Journal
·
2006
·
3 authors
45
citations
The implications of the new ISO 9000:2000 standards for certified organizations
International Journal of Productivity and Performance Management
·
2005
·
1 author
65
citations
Best practices of selected Greek organizations on their road to business excellence
The TQM Journal
·
2005
·
2 authors
73
citations
The true motives behind ISO 9000 certification
International Journal of Quality & Reliability Management
·
2002
·
2 authors
284
citations
An empirical study of the ISO 9000 standards’ contribution towards total quality management
International Journal of Operations & Production Management
·
2001
·
2 authors
209
citations
ISO 9000 as an entry key to TQM: the case of Greek industry
International Journal of Quality & Reliability Management
·
1996
·
2 authors
168
citations