The impact of quality management systems on the performance of manufacturing firms

Dimitrios Kafetzopoulos · Evangelos L. Psomas · Katerina D. Gotzamani

87 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

Purpose – The purpose of this paper is to provide additional evidence of the impact of ISO 9001 effectiveness on three dimensions of a firm’s performance, namely product quality, operational performance and business performance. Design/methodology/approach – The analysis includes an initial exploratory factor analysis (EFA), followed by confirmatory factor analysis (CFA) and structural equation modeling (SEM), in order to investigate the relations between the constructs of the proposed model. A sample of 287 ISO 9001 certified Greek manufacturing firms is used for this purpose. Findings – According to the study findings, ISO 9001 effectiveness directly contributes to product quality and operational performance. Although it has no direct impact on manufacturing firms’ business performance, it has an indirect impact through the moderator of operational performance. Research limitations/implications – The sample of the responding manufacturing companies is limited to small- and medium-sized enterprises (SMEs) from one country (Greece). In addition, the effects of the internal business environment and endogenous business factors have not been assessed through the present study. Practical implications – The study offers clear implications for managers who focus on elements that will increase the ISO 9001 effectiveness and desire to choose strategies, allocate resources and improve their firm’s performance. Originality/value – The present study contributes to the literature gap aiming at examining the degree to which ISO 9001 effectiveness influences the performance of certified firms. The concept of “ISO 9001 effectiveness” is introduced as the extent to which its prescribed quality objectives are met.

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References

1987Competing on the Eight Dimensions of Quality 1999The relationship between total quality management practices and operational performance 1995The Impact of Quality Management Practices on Performance and Competitive Advantage 2002Quality management re‐visited: a reflective review and agenda for future research 1998TQM impact on quality conformance and customer satisfaction: A causal model 2010Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms 2012Green supply chain management and organizational performance 2005Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000

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2018Impacts of ISO 9000 on Greek SMEs business performance 2021Relationship between ISO 9001:2015 and operational and business performance of manufacturing industries in a developing country (Indonesia)2018ISO 9001 and performance: a method review 2018Obstacles to ISO 9001 certification in SMEs 2021

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