SStudyAcademic Library

Dashboard Shelves Open access My library Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Competing on the Eight Dimensions of Quality · Study

ArticleShelves

ArticleCompeting on the Eight Dimensions of Quality

David A. Garvin1987

Article1987

Competing on the Eight Dimensions of Quality

David A. Garvin

1,691 citations·0/0 files stored·Harvard business review

No readable copy stored yet — this record is metadata only.

Quality and Supply Management Customer Service Quality and Loyalty Management Systems and Quality Improvement

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 1,691 citations exist upstream.

Cited by

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1994The Capabilities of Market-Driven Organizations 1995Performance measurement system design 2004Towards a theory of supply chain management: the constructs and measurements 1994A framework for quality management research and an associated measurement instrument 2003The relationship between total quality management practices and their effects on firm performance 2002Country as brand, product, and beyond: A place marketing and brand management perspective 1996Development and Validation of TQM Implementation Constructs

Details

Year1987

Typearticle

Published1987-01-01

VenueHarvard business review

ISSN-L0017-8012

Languageen

Citations1,691

Files0 public / 0

ShelfQuality and Supply Management

Identifiers

openalex_workW62454032

Links

landingopen

Imported from OpenAlex (CC0) — nothing here is generated.