Article1996

Development and Validation of TQM Implementation Constructs

Sanjay Laxman Ahire · Damodar Y. Golhar · Matthew A. Waller

1,773 citations0/0 files storedDecision Sciences

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

The contemporary quality management (QM) literature prescribes various quality improvement strategies. However, it lacks scientifically developed and tested constructs that represent an integrative QM philosophy. Moreover, an impact of the prescribed QM strategies on a firm's product quality has not been analyzed. Through a detailed analysis of the literature, this research identifies 12 constructs of integrated QM strategies. Using a survey of 371 manufacturing firms, the constructs are then empirically tested and validated. LISREL 7 is used for this purpose. Finally, a framework to examine the effects of integrated QM strategies on a firm's product quality is suggested. Comparisons between this and two other comprehensive scales of TQM are made.

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References

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