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TQM impact on quality conformance and customer satisfaction: A causal model · Study

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ArticleTQM impact on quality conformance and customer satisfaction: A causal model

Cipriano Forza1998

Article1998

TQM impact on quality conformance and customer satisfaction: A causal model

Cipriano Forza · Roberto Filippini

623 citations·0/0 files stored·International Journal of Production Economics

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Quality and Supply Management Customer Service Quality and Loyalty Management Systems and Quality Improvement

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References

1951Coefficient Alpha and the Internal Structure of Tests 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1995Total quality management as competitive advantage: A review and empirical study 1994A framework for quality management research and an associated measurement instrument 1987Competing on the Eight Dimensions of Quality 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE

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2012Relationship between quality management practices and innovation 2010Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms 2005Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development 2008The evolving theory of quality management: The role of Six Sigma 2021Using the UTAUT model to understand students’ usage of e-learning systems in developing countries

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Year1998

Typearticle

Published1998-06-01

VenueInternational Journal of Production Economics

ISSN-L0925-5273

Languageen

Citations623

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1016/s0925-5273(98)00007-3

openalex_workW2049300055

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2004

Defining the concept of supply chain quality management and its relevance to academic and industrial practice

2007A replication and extension of quality management into the supply chain

2002An investigation of the total quality management survey based research published between 1989 and 2000