SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
TQM impact on quality conformance and customer satisfaction: A causal model
7 references·16 citing·39 second hop
TQM impact on quality conformance and customer satisfaction: A causal model (1998)TQM impact on quality conformance and cus…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE (1994)DISTINGUISHING CONTROL FROM L…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Using the UTAUT model to understand students’ usage of e-learning systems in developing countries (2021)Using the UTAUT model to unde…Entrepreneurial intention of Indian university students: the role of opportunity recognition and entrepreneurship education (2020)Entrepreneurial intention of …The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey (2014)The Effects of Total Quality …Relationship between quality management practices and innovation (2012)Relationship between quality …The relationships between organizational culture, total quality management practices and operational performance (2011)The relationships between org…Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms (2010)Investigating the effects of …Mapping the critical links between organizational culture and TQM/Six Sigma practices (2009)Mapping the critical links be…ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited (2009)ISO 9000/1994, ISO 9001/2000 …The evolving theory of quality management: The role of Six Sigma (2008)The evolving theory of qualit…A replication and extension of quality management into the supply chain (2007)A replication and extension o…Quality management practices and their impact on performance (2006)Quality management practices …Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development (2005)Meta‐analysis of the relation…Critical linkages among TQM factors and business results (2005)Critical linkages among TQM f…Defining the concept of supply chain quality management and its relevance to academic and industrial practice (2004)Defining the concept of suppl…An investigation of the total quality management survey based research published between 1989 and 2000 (2002)An investigation of the total…An instrument for measuring TQM implementation for Chinese manufacturing companies (2000)An instrument for measuring T…An Instrument for Measuring the Critical Factors of Quality Management (1989)Lean manufacturing: context, practice bundles, and performance (2002)Self-Reports in Organizational Research: Problems and Prospects (1986)Effects of innovation types on firm performance (2011)Knowledge sharing, innovation and firm performance (2012)Stakeholder pressure, green innovation, and performance in small and medium‐sized enterprises: The role of green dynamic capabilities (2021)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The impact of firms’ social media initiatives on operational efficiency and innovativeness (2016)Supplier dependence and R&D intensity: The moderating role of network centrality and interconnectedness (2018)Firm innovation and supply chain resilience: a dynamic capability perspective (2019)Exploration and Exploitation in Organizational Learning (1991)INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)The dynamics of product innovation and firm competences (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Firm resources and sustained competitive advantage (2004)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited

Cited by

  • 2012Relationship between quality management practices and innovation703 cited
  • 2010Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms601 cited
  • 2005Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development595 cited
  • 2008The evolving theory of quality management: The role of Six Sigma566 cited
  • 2021Using the UTAUT model to understand students’ usage of e-learning systems in developing countries556 cited
  • 2004Defining the concept of supply chain quality management and its relevance to academic and industrial practice

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

509 cited
  • 2007A replication and extension of quality management into the supply chain499 cited
  • 2002An investigation of the total quality management survey based research published between 1989 and 2000441 cited
  • 2000An instrument for measuring TQM implementation for Chinese manufacturing companies397 cited
  • 2005Critical linkages among TQM factors and business results390 cited
  • 2011The relationships between organizational culture, total quality management practices and operational performance390 cited
  • 2009Mapping the critical links between organizational culture and TQM/Six Sigma practices358 cited
  • 2006Quality management practices and their impact on performance336 cited
  • 2009ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited303 cited
  • 2020Entrepreneurial intention of Indian university students: the role of opportunity recognition and entrepreneurship education298 cited
  • 2014The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey293 cited