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Bob E. Hayes · Study

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Bob E. Hayes

6 works· latest 2009cluster: provisional

h-index6

i106

Citations760

Works here6

86

92

95

97

09

Most cited in this library

Cognitive interference: Situational determinants and traitlike characteristics.1986 · 252 citations
Measuring customer satisfaction : survey design, use, and statistical analysis methods1997 · 226 citations
Measuring Customer Satisfaction: Development and Use of Questionnaires1992 · 115 citations
Measuring Customer Satisfaction1995 · 102 citations
The True Test of Loyalty2009 · 36 citations

Works

6 shown

The True Test of Loyalty

Quality Engineering·2009·1 author

36citations

Measuring customer satisfaction : survey design, use, and statistical analysis methods

·1997·1 author

226citations

Measuring Customer Satisfaction

Technometrics·1995·2 authors

102citations

Cómo medir la satisfacción del cliente: desarrollo y utilización de cuestionarios

Dialnet (Universidad de la Rioja)·1995·1 author

29citations

Measuring Customer Satisfaction: Development and Use of Questionnaires

·1992·1 author·book

115citations

Cognitive interference: Situational determinants and traitlike characteristics.

Journal of Personality and Social Psychology·1986·5 authors

252citations