Measuring customer satisfaction : survey design, use, and statistical analysis methods

Bob E. Hayes

226 citations0/0 files stored

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Psychometric Methodologies and Testing Survey Methodology and Nonresponse

Abstract

Determining customer requirements reliability and validity customer satisfaction questionnaires construction - item, generation, response format, and item selection sampling methods using customer satisfaction questionnaires examples of customer satisfaction questionnaires.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 226 citations exist upstream.

Cited by

2004Determining Attribute Importance in a Service Satisfaction Model 2010An analysis of customer satisfaction in a higher education context 2007Development of a customer satisfaction evaluation model for construction project management 2008The measurement of the construct satisfaction in higher education 2007Back From the Brink: Why Customers Stay 2017Hotel property performance: The role of strategic management accounting 2011The measurement of perceived value in higher education: a unidimensional approach 2020Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours

Imported from OpenAlex (CC0) — nothing here is generated.