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Miguel Ángel Moliner Tena · Study
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Author
Miguel Ángel Moliner Tena
40 works
· latest 2024
· 1 institutions
cluster: provisional
ORCID 0000-0001-9274-4151
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31
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38
Citations
5,072
Works here
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Most cited in this library
Perceived value of the purchase of a tourism product
2005 · 1,073 citations
The influence of social media in creating expectations. An empirical study for a tourist destination
2017 · 346 citations
Customer perceived value in banking services
2006 · 340 citations
User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction
2017 · 277 citations
Perceived relationship quality and post‐purchase perceived value
2007 · 277 citations
Works
40 shown
Co-creating customer experiences in service ecosystems: a study in a tourist destination
Journal of Services Marketing
·
2024
·
3 authors
·
Open access
18
citations
Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience
Journal of Research in Interactive Marketing
·
2023
·
2 authors
·
Open access
21
citations
Memorable customer experiences and autobiographical memories: From service experience to word of mouth
Journal of Retailing and Consumer Services
·
2023
·
4 authors
·
Open access
60
citations
Sustainable service ecosystems from the transformative value perspective: A study in tourism destinations
Corporate Social Responsibility and Environmental Management
·
2022
·
4 authors
·
Open access
22
citations
Network market and entrepreneurial orientations as facilitators of international performance in born globals. The mediating role of ambidextrous dynamic capabilities
Journal of Business Research
·
2021
·
4 authors
·
Open access
46
citations
Does Emotional Intelligence Influence Academic Performance? The Role of Compassion and Engagement in Education for Sustainable Development
Sustainability
·
2021
·
4 authors
·
Open access
127
citations
Increasing customer loyalty through customer engagement in the retail banking industry
Spanish Journal of Marketing - ESIC
·
2019
·
3 authors
·
Open access
106
citations
Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation
Sustainability
·
2019
·
4 authors
·
Open access
50
citations
Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach
Sustainability
·
2019
·
4 authors
·
Open access
21
citations
CSR marketing outcomes and branch managers’ perceptions of CSR
International Journal of Bank Marketing
·
2019
·
3 authors
·
Open access
53
citations
Ambidexterity as a Key Factor in Banks’ Performance: A Marketing Approach
The Journal of Marketing Theory and Practice
·
2019
·
3 authors
·
Open access
31
citations
Customer engagement, non-transactional behaviors and experience in services
International Journal of Bank Marketing
·
2019
·
3 authors
78
citations
Improving relationship quality during the crisis
Service Industries Journal
·
2018
·
3 authors
·
Open access
31
citations
Consequences of customer engagement and customer self-brand connection
Journal of Services Marketing
·
2018
·
3 authors
210
citations
User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction
Journal of Travel Research
·
2017
·
5 authors
·
Open access
277
citations
The influence of social media in creating expectations. An empirical study for a tourist destination
Annals of Tourism Research
·
2017
·
5 authors
·
Open access
346
citations
Customer equity and CLV in Spanish telecommunication services
Journal of Business Research
·
2016
·
2 authors
·
Open access
54
citations
Service quality in bank during an economic crisis
International Journal of Bank Marketing
·
2016
·
5 authors
73
citations
The influence of internal market orientation on external outcomes
Journal of Service Theory and Practice
·
2015
·
4 authors
32
citations
Relationship quality in business to business: a cross‐cultural perspective from universities
Marketing Intelligence & Planning
·
2013
·
3 authors
·
Open access
59
citations
Accompanied versus Unaccompanied Transport in Short Sea Shipping between Spain and Italy: An Analysis from Transport Road Firms Perspective
Transport Reviews
·
2011
·
4 authors
·
Open access
17
citations
La formación de la lealtad de un cliente de una compañía aérea: diferencias entre aerolíneas tradicionales y de bajo coste
Cuadernos de Economía y Dirección de la Empresa
·
2011
·
4 authors
·
Open access
20
citations
Multidimensional perspective of perceived value in industrial clusters
Journal of Business and Industrial Marketing
·
2011
·
3 authors
·
Open access
74
citations
La edad cognitiva como variable de segmentación en las personas mayores: un estudio exploratorio
Los mercados del mañana: bases para su análisis hoy, 2011, ISBN 978-84-7356-785-5
·
2011
·
3 authors
0
citations
Internal market orientation and its influence on the satisfaction of contact personnel
Service Industries Journal
·
2010
·
3 authors
·
Open access
48
citations
Antecedents of airline passenger loyalty: Low-cost versus traditional airlines
Journal of Air Transport Management
·
2010
·
4 authors
196
citations
Internal market orientation and its influence on organisational performance
European Journal of Marketing
·
2009
·
3 authors
169
citations
Customer Loyalty in Clusters: Perceived Value and Satisfaction as Antecedents
Journal of Business-to-Business Marketing
·
2009
·
4 authors
·
Open access
93
citations
Perceived value and customer loyalty in financial services
Service Industries Journal
·
2009
·
3 authors
124
citations
Loyalty, perceived value and relationship quality in healthcare services
Journal of service management
·
2009
·
1 author
227
citations
Perceived relationship quality and post‐purchase perceived value
European Journal of Marketing
·
2007
·
4 authors
277
citations
Relationship Quality with a Travel Agency: The Influence of the Postpurchase Perceived Value of a Tourism Package
Tourism and Hospitality Research
·
2007
·
4 authors
190
citations
Relationship Quality of an Establishment and Perceived Value of a Purchase
Service Industries Journal
·
2007
·
4 authors
62
citations
Tourism Destination Image, Satisfaction and Loyalty: A Study in Ixtapa-Zihuatanejo, Mexico
Tourism Geographies
·
2006
·
4 authors
229
citations
Customer perceived value in banking services
International Journal of Bank Marketing
·
2006
·
4 authors
340
citations
Perceived value of the purchase of a tourism product
Tourism Management
·
2005
·
4 authors
1,073
citations
Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
Journal of Services Marketing
·
2003
·
3 authors
150
citations
El valor y la fidelización de clientes: una propuesta de modelo dinámico de comportamiento
Revista Europea de Dirección y Economía de la Empresa
·
2000
·
3 authors
44
citations
Un estudio comparativo de los instrumentos de medición de la calidad de los servicios públicos
LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas)
·
1997
·
4 authors
·
Open access
20
citations
El marketing de los servicios públicos administrativos
Dialnet (Universidad de la Rioja)
·
1995
·
4 authors
4
citations