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Haw‐Yi Liang · Study

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Haw‐Yi Liang

3 works· latest 2021· 1 institutionscluster: provisionalORCID 0000-0002-0121-1876

h-index3

i103

Citations346

Works here3

11

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21

Most cited in this library

The influence of service environments on customer emotion and service outcomes2011 · 282 citations
Engaging customers with employees in service encounters2020 · 35 citations
Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors2021 · 29 citations

Works

3 shown

Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors

Journal of Service Theory and Practice·2021·3 authors

29citations

Engaging customers with employees in service encounters

Journal of service management·2020·2 authors

35citations

The influence of service environments on customer emotion and service outcomes

Managing Service Quality·2011·2 authors

282citations