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Sanchayan Sengupta · Study

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Sanchayan Sengupta

1 works· latest 2018· 1 institutionscluster: provisionalORCID 0000-0002-1746-6136

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The Effects of Apologies for Service Failures in the Global Online Retail2018 · 69 citations

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The Effects of Apologies for Service Failures in the Global Online Retail

International Journal of Electronic Commerce·2018·4 authors·Open access

69citations