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Po‐Tsang Chen · Study
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Po‐Tsang Chen
5 works
· latest 2012
· 1 institutions
cluster: provisional
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Citations
757
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5
09
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12
Most cited in this library
The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry
2009 · 269 citations
How determinant attributes of service quality influence customer‐perceived value
2010 · 215 citations
Do reward programs truly build loyalty for lodging industry?
2009 · 137 citations
The mediating role of relational benefit between service quality and customer loyalty in airline industry
2012 · 92 citations
How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry
2010 · 44 citations
Works
5 shown
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Total Quality Management & Business Excellence
·
2012
·
2 authors
92
citations
How determinant attributes of service quality influence customer‐perceived value
International Journal of Contemporary Hospitality Management
·
2010
·
2 authors
215
citations
How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry
International Journal of Contemporary Hospitality Management
·
2010
·
2 authors
44
citations
The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry
International Journal of Hospitality Management
·
2009
·
2 authors
269
citations
Do reward programs truly build loyalty for lodging industry?
International Journal of Hospitality Management
·
2009
·
3 authors
137
citations