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I-An Wang · Study

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I-An Wang

1 works· latest 2022· 1 institutionscluster: provisionalORCID 0000-0001-8733-1520

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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage: Critical roles of service recovery behaviors2022 · 38 citations

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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage: Critical roles of service recovery behaviors

Journal of Business Research·2022·3 authors

38citations