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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Maxi Bergel · Study

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Maxi Bergel

3 works· latest 2019· 1 institutionscluster: provisional

h-index3

i103

Citations191

Works here3

18

19

Most cited in this library

The role of customer engagement facets on the formation of attitude, loyalty and price perception2019 · 96 citations
Visitors’ loyalty and price perceptions: the role of customer engagement2019 · 48 citations
The impact of switching costs on customer complaint behavior and service recovery evaluation2018 · 47 citations

Works

3 shown

The role of customer engagement facets on the formation of attitude, loyalty and price perception

Journal of Services Marketing·2019·3 authors

96citations

Visitors’ loyalty and price perceptions: the role of customer engagement

Service Industries Journal·2019·2 authors

48citations

The impact of switching costs on customer complaint behavior and service recovery evaluation

Journal of Service Theory and Practice·2018·2 authors

47citations