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Sunil Mithas · Study
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Author
Sunil Mithas
50 works
· latest 2023
· 6 institutions
cluster: provisional
ORCID 0000-0002-2182-6202
Works
50 shown
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
International Journal of Information Management
·
2023
·
71 authors
·
Open access
4,557
citations
A customer-centric five actor model for sustainability and service innovation
Journal of Business Research
·
2021
·
6 authors
·
Open access
69
citations
Commitment to IT Investment Plans: The Interplay of Real Earnings, Management, IT Decentralization, and Corporate Governance
MIS Quarterly
·
2021
·
3 authors
29
citations
How Information and Communication Technology Shapes the Influence of Culture on Innovation: A Country-level Analysis
Journal of Management Information Systems
·
2021
·
4 authors
41
citations
Aligning Information Technology and Business: The Differential Effects of Alignment During Investment Planning, Delivery, and Change
Information Systems Research
·
2020
·
3 authors
54
citations
Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
Journal of Marketing
·
2020
·
4 authors
120
citations
Information technology and Baumol's cost disease in healthcare services: a research agenda
Journal of service management
·
2020
·
6 authors
23
citations
Turning Liabilities of Global Operations into Assets: IT-Enabled Social Integration Capacity and Exploratory Innovation
Information Systems Research
·
2020
·
6 authors
73
citations
Organized Complexity of Digital Business Strategy: A Configurational Perspective
MIS Quarterly
·
2020
·
2 authors
289
citations
Does Platform Owner’s Entry Crowd Out Innovation? Evidence from Google Photos
Information Systems Research
·
2018
·
4 authors
239
citations
Mitigating Diminishing Returns to R&D: The Role of Information Technology in Innovation
Information Systems Research
·
2017
·
3 authors
137
citations
Information Technology Investments and Firm Risk Across Industries: Evidence from the Bond Market1
MIS Quarterly
·
2017
·
3 authors
47
citations
Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities1
MIS Quarterly
·
2017
·
3 authors
269
citations
What Is Digital Intelligence?
IT Professional
·
2017
·
2 authors
74
citations
Leveraging Customer tnvolvement far Fueling lnnovation:: The Role of Relational and Analytica/ lnformation Processing Capabilities
MIS Quarterly
·
2017
·
3 authors
18
citations
Do managers know what their customers think and why?
Journal of the Academy of Marketing Science
·
2016
·
5 authors
187
citations
How Information Technology Strategy and Investments Influence Firm Performance: Conjecture and Empirical Evidence1
MIS Quarterly
·
2016
·
2 authors
291
citations
Research Note—Information Technology, Customer Satisfaction, and Profit: Theory and Evidence
Information Systems Research
·
2016
·
3 authors
60
citations
Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels
Journal of Marketing Research
·
2015
·
6 authors
82
citations
Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations
European Journal of Information Systems
·
2014
·
3 authors
·
Open access
515
citations
Business Analytics: Radical Shift or Incremental Change?
Communications of the Association for Information Systems
·
2014
·
5 authors
·
Open access
88
citations
Leveraging Big Data and Business Analytics [Guest editors' introduction]
IT Professional
·
2013
·
5 authors
·
Open access
82
citations
What Is Your Global Innovation Strategy?
IT Professional
·
2013
·
3 authors
·
Open access
12
citations
How a Firm’s Competitive Environment and Digital Strategic Posture Influence Digital Business Strategy1
MIS Quarterly
·
2013
·
3 authors
535
citations
Information Technology Outsourcing and Non-It Operating Costs: An Empirical Investigation1
MIS Quarterly
·
2013
·
2 authors
154
citations
The Effect of Information Technology–Enabled Flexibility on Formation and Market Value of Alliances
Management Science
·
2012
·
3 authors
·
Open access
137
citations
Information Technology and Firm Profitability: Mechanisms and Empirical Evidence1
MIS Quarterly
·
2012
·
3 authors
501
citations
Information Technology and Firm Profitability: Mechanisms and Empirical Evidence
Journal of the Association for Information Systems
·
2012
·
4 authors
95
citations
How Information Management Capability Influences Firm Performance1
MIS Quarterly
·
2011
·
3 authors
915
citations
How Information Management Capability Influences Firm Performance
Singapore Management University Institutional Knowledge (InK) (Singapore Management University)
·
2011
·
3 authors
72
citations
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
·
2010
·
3 authors
98
citations
An investigation of the cross-national determinants of customer satisfaction
Journal of the Academy of Marketing Science
·
2010
·
4 authors
117
citations
What is Your Digital Business Strategy?
IT Professional
·
2010
·
2 authors
56
citations
Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship
Journal of Public Administration Research and Theory
·
2010
·
3 authors
·
Open access
302
citations
Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
Marketing Science
·
2009
·
3 authors
79
citations
Does E‐Government Measure Up to E‐Business? Comparing End User Perceptions of U.S. Federal Government and E‐Business Web Sites
Public Administration Review
·
2009
·
2 authors
125
citations
The statistical significance of portfolio returns
International Journal of Research in Marketing
·
2009
·
3 authors
31
citations
Buyer Intention to Use Internet-Enabled Reverse Auctions: The Role of Asset Specificity, Product Specialization, and Non-Contractibility1
MIS Quarterly
·
2008
·
1 author
91
citations
Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States
Management Science
·
2008
·
2 authors
·
Open access
145
citations
Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in U.S. Manufacturing Plants
Production and Operations Management
·
2007
·
3 authors
107
citations
Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation
Information Systems Research
·
2007
·
2 authors
193
citations
Do Auction Parameters Affect Buyer Surplus in E‐Auctions for Procurement?
Production and Operations Management
·
2007
·
2 authors
107
citations
High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
Decision Support Systems
·
2007
·
3 authors
·
Open access
76
citations
Information technology and the autonomy–control duality: toward a theory
Information Technology and Management
·
2007
·
3 authors
43
citations
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
·
2006
·
4 authors
·
Open access
188
citations
Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance
Journal of Management Information Systems
·
2006
·
3 authors
·
Open access
156
citations
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Journal of Marketing
·
2006
·
4 authors
351
citations
Information Technology, Customer Satisfaction, and Profit: Theory and Evidence
SSRN Electronic Journal
·
2006
·
1 author
·
preprint
·
Open access
31
citations
Customer Satisfaction and Stock Prices: High Returns, Low Risk
Journal of Marketing
·
2005
·
4 authors
735
citations
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
Journal of Marketing
·
2005
·
3 authors
776
citations