Information Technology, Customer Satisfaction, and Profit: Theory and EvidenceSunil Mithas2006-01-01preprintSSRN Electronic Journal31 citationsgreenNo readable copy stored yet — this record is metadata only.Information Technology Governance and StrategyCustomer Service Quality and LoyaltyTechnology Adoption and User BehaviourAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 31 citations exist upstream.References2001Econometric Analysis of Cross Section and Panel Data1978Specification Tests in Econometrics1986Self-Reports in Organizational Research: Problems and Prospects2021Econometric Analysis of Panel Data1992A National Customer Satisfaction Barometer: The Swedish Experience1990Zero defections: quality comes to services.2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation11996The American Customer Satisfaction Index: Nature, Purpose, and FindingsCited by2015Understanding the dynamics between organizational IT investment strategy and market performance: A system dynamics approach2018The impact of relationship between IT staff and users on employee outcomes of IT users