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Katerina Berezina · Study
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Author
Katerina Berezina
17 works
· latest 2026
· 3 institutions
cluster: provisional
ORCID 0000-0002-1309-9930
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Citations
1,502
Works here
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Most cited in this library
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
2015 · 561 citations
Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages
2018 · 190 citations
The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth
2012 · 162 citations
Predicting satisfaction and intentions to use online food delivery: What really makes a difference?
2020 · 139 citations
The Impact of Technology Amenities on Hotel Guest Overall Satisfaction
2011 · 107 citations
Works
17 shown
The effects of information and individual difference factors on online travel agency consumers’ confusion and decision postponement: An integration of information processing theory and stressor-strain-outcome framework
International Journal of Hospitality Management
·
2026
·
4 authors
3
citations
Exploring privacy-personalization paradox: Facial recognition systems at business events
Computers in Human Behavior
·
2024
·
3 authors
15
citations
Let’s face it: Are customers ready for facial recognition technology at quick-service restaurants?
International Journal of Hospitality Management
·
2021
·
3 authors
89
citations
Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis
Springer eBooks
·
2021
·
3 authors
·
chapter
·
Open access
62
citations
Predicting satisfaction and intentions to use online food delivery: What really makes a difference?
Journal of Foodservice Business Research
·
2020
·
2 authors
139
citations
Customer Intention to Use Facial Recognition Technology at Quick-Service Restaurants
Ereview of tourism research
·
2020
·
3 authors
·
Open access
20
citations
Are restaurant customers ready for tablet-based menus?
International Journal of Contemporary Hospitality Management
·
2019
·
4 authors
32
citations
Factors influencing cruise vacations: the impact of online reviews and environmental friendliness
Tourism Review
·
2018
·
4 authors
29
citations
Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages
International Journal of Contemporary Hospitality Management
·
2018
·
3 authors
190
citations
The managerial flash sales dash: Is there advantage or disadvantage at the finish line?
International Journal of Hospitality Management
·
2016
·
4 authors
·
Open access
34
citations
Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
Journal of Hospitality Marketing & Management
·
2015
·
4 authors
·
Open access
561
citations
The Information Technology (IT) Skills of Hospitality School Graduates as Perceived by Hospitality Professionals
Journal of Teaching in Travel & Tourism
·
2014
·
4 authors
·
Open access
30
citations
Pacific Rim Bangkok Hotel Needs A New Property Management System
Journal of Hospitality & Tourism Cases
·
2013
·
2 authors
0
citations
Pacific Rim Bangkok Hotel Needs a New Property Management System
International CHRIE eBooks
·
2013
·
2 authors
·
other
0
citations
The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth
International Journal of Contemporary Hospitality Management
·
2012
·
4 authors
162
citations
The Impact of Wi-Fi Service in Restaurants on Customers' Likelihood of Return to a Restaurant
Journal of Foodservice Business Research
·
2012
·
4 authors
·
Open access
29
citations
The Impact of Technology Amenities on Hotel Guest Overall Satisfaction
Journal of Quality Assurance in Hospitality & Tourism
·
2011
·
4 authors
107
citations