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Anne M. Smith · Study

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Anne M. Smith

25 works· latest 2024· 5 institutionscluster: provisionalORCID 0000-0003-2882-9892

h-index17

i1022

Citations1,436

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Most cited in this library

The value co-destruction process: a customer resource perspective2013 · 286 citations
Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking2000 · 182 citations
Measuring service quality: Is SERVQUAL now redundant?1995 · 145 citations
Measuring cross‐cultural service quality2002 · 114 citations
New service development: a stakeholder perspective2005 · 93 citations

Works

25 shown

Challenges and opportunities for rural entrepreneurship in times of crisis

The International Journal of Entrepreneurship and Innovation·2024·4 authors·editorial·Open access

9citations

Responsible and sustainable farm business: Contextual duality as the moderating influence on entrepreneurial orientation

The International Journal of Entrepreneurship and Innovation·2020·4 authors·Open access

19citations

Poverty, social exclusion and enterprise policy: A study of UK policies’ effectiveness over 40 years

The International Journal of Entrepreneurship and Innovation·2019·5 authors·Open access

30citations

Designing and Delivering Inclusive and Accessible Entrepreneurship Education

Emerald Group Publishing Limited eBooks·2017·2 authors·chapter

13citations

Contextual influences on social enterprise management in rural and urban communities

Local Economy The Journal of the Local Economy Policy Unit·2016·2 authors·Open access

35

citations

A Window to the World: Using Technology to Internationalise Entrepreneurship Education

Journal of Perspectives in Applied Academic Practice·2015·3 authors·Open access

10citations

The value co-destruction process: a customer resource perspective

European Journal of Marketing·2013·1 author

286citations

Delivering enterprise

International Journal of Entrepreneurial Behaviour & Research·2011·2 authors

27citations

Assessing the Impact of Response Styles on Cross-Cultural Service Quality Evaluation: A Simplified Approach to Eliminating the Problem

Journal of Service Research·2010·2 authors

48citations

Generation Y: why we should look to society to understand the next farming generation

ResearchOnline·2010·2 authors·other

0citations

An entrepreneurship toolkit for intensive skills development

International Journal of Entrepreneurship and Small Business·2009·2 authors

12citations

Affect and cognition as predictors of behavioral intentions towards services

International Marketing Review·2009·2 authors

46citations

New Service Development: From Panoramas to Precision

European Management Journal·2007·3 authors

93citations

A cross-cultural perspective on the role of emotion in negative service encounters

Service Industries Journal·2006·1 author

29citations

New service development: a stakeholder perspective

European Journal of Marketing·2005·2 authors

93citations

Service Design in the NHS: Collaboration or Conflict?

Journal of Marketing Management·2002·2 authors

13citations

Measuring cross‐cultural service quality

International Marketing Review·2002·2 authors

114citations

Using consumer benchmarking criteria to improve service sector competitiveness

Benchmarking An International Journal·2000·1 author

42citations

Stakeholder involvement in the new service design process

Journal of Financial Services Marketing·2000·2 authors

16citations

Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking

International Journal of Bank Marketing·2000·2 authors

182citations

Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales

Journal of Business Research·1999·1 author

83citations

Measuring service quality: Is SERVQUAL now redundant?

Journal of Marketing Management·1995·1 author

145citations

Customer Care in Financial Service Organisations

International Journal of Bank Marketing·1989·2 authors

52citations

Service Quality: Relationships between Banks and their Small Business Clients

International Journal of Bank Marketing·1989·1 author

38citations

Reference Resources of British Columbia

College & Research Libraries·1939·1 author·Open access

1citations