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Stakeholder involvement in the new service design process · Study

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ArticleStakeholder involvement in the new service design process

Anne M. Smith2000

Article2000

Stakeholder involvement in the new service design process

Anne M. Smith · Moira Fischbacher

16 citations·0/0 files stored·Journal of Financial Services Marketing

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Service and Product Innovation Customer Service Quality and Loyalty Product Development and Customization

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1984A Service Quality Model and its Marketing Implications 1996ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY.1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1994Putting the Service-Profit Chain to Work 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1996IS SLACK GOOD OR BAD FOR INNOVATION?

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Year2000

Typearticle

Published2000-09-01

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations16

Files0 public / 0

ShelfService and Product Innovation

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doi10.1057/palgrave.fsm.4770003

openalex_workW1974533366

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