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Lu Zhang · Study
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Author
Lu Zhang
16 works
· latest 2023
· 2 institutions
cluster: provisional
ORCID 0000-0001-7408-193X
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Citations
826
Works here
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Most cited in this library
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention
2020 · 238 citations
Sustainability communication: The effect of message construals on consumers’ attitudes towards green restaurants
2016 · 153 citations
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019
2020 · 76 citations
A customer-centric five actor model for sustainability and service innovation
2021 · 69 citations
Perceived similarity in third places: Understanding the effect of place attachment
2020 · 45 citations
Works
16 shown
A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic
Journal of Hospitality & Tourism Research
·
2023
·
5 authors
·
review
26
citations
Cultivating organizational performance through the performance measurement systems: Role of psychological empowerment and creativity
Frontiers in Psychology
·
2023
·
3 authors
·
Open access
21
citations
Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop
Journal of Retailing and Consumer Services
·
2022
·
3 authors
·
Open access
29
citations
The Effects of Unfulfilled Preferential Treatment and Review Dispersion on Airbnb Guests’ Attitudes and Behavior
Journal of Hospitality & Tourism Research
·
2021
·
3 authors
·
Open access
12
citations
A customer-centric five actor model for sustainability and service innovation
Journal of Business Research
·
2021
·
6 authors
·
Open access
69
citations
Social distancing: The effect of density and power on restaurant consumers
International Journal of Hospitality Management
·
2021
·
4 authors
·
Open access
25
citations
Does organizational collectivist culture breed self-sacrificial leadership? Testing a moderated mediation model
International Journal of Hospitality Management
·
2021
·
4 authors
28
citations
The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches
International Journal of Hospitality Management
·
2021
·
3 authors
·
Open access
27
citations
Seeing destinations through vlogs: implications for leveraging customer engagement behavior to increase travel intention
International Journal of Contemporary Hospitality Management
·
2020
·
3 authors
·
Open access
238
citations
Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation
Cornell Hospitality Quarterly
·
2020
·
3 authors
23
citations
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019
Cornell Hospitality Quarterly
·
2020
·
4 authors
·
Open access
76
citations
Perceived similarity in third places: Understanding the effect of place attachment
International Journal of Hospitality Management
·
2020
·
3 authors
45
citations
Sustainability communication: The effect of message construals on consumers’ attitudes towards green restaurants
International Journal of Hospitality Management
·
2016
·
3 authors
153
citations
The effect of customization and gender on customers’ attitude
International Journal of Hospitality Management
·
2016
·
2 authors
23
citations
Unearned Preferential Treatment
Cornell Hospitality Quarterly
·
2015
·
2 authors
27
citations
Characteristics of US Graduate Hospitality Programs
Florida International University Digital Commons (Florida International University)
·
2013
·
4 authors
·
Open access
4
citations