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Sylvie E. Rolland · Study

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Sylvie E. Rolland

4 works· latest 2020· 2 institutionscluster: provisional

h-index4

i104

Citations342

Works here4

10

16

20

Most cited in this library

Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience2020 · 137 citations
A new measure of e‐service quality in France2010 · 100 citations
Customer orientation and firm’s business performance2016 · 57 citations
Customer orientation and organizational innovation: the case of environmental management practices2016 · 48 citations

Works

4 shown

Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience

Journal of Retailing and Consumer Services·2020·2 authors·Open access

137citations

Customer orientation and firm’s business performance

European Journal of Marketing·2016·2 authors

57citations

Customer orientation and organizational innovation: the case of environmental management practices

Journal of Business and Industrial Marketing·2016·3 authors·Open access

48citations

A new measure of e‐service quality in France

International Journal of Retail & Distribution Management·2010·2 authors

100citations