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Robert J. Kwortnik

18 works· latest 2021· 1 institutionscluster: provisional

h-index17

i1017

Citations1,449

Works here18

Most cited in this library

Service Loyalty2008 · 303 citations
The role of positive emotions in experiential decisions2007 · 259 citations
Shipscape influence on the leisure cruise experience2008 · 184 citations
Unifying Service Marketing and Operations With Service Experience Management2008 · 112 citations
Clarifying “fuzzy” hospitality-management problems with Depth interviews and qualitative analysis2003 · 97 citations

Works

18 shown

Shore excursions of cruise destinations: Product categories, resource allocation, and regional differentiation

Journal of Destination Marketing & Management·2021·5 authors

26citations

Evaluating and Categorizing Cruise Lines by ship attributes: A Comparison Between Cruisers and Experts

Tourism Management·2020·3 authors

19citations

Improving revenue performance with third-degree price discrimination in the cruise industry

International Journal of Hospitality Management·2020·3 authors

26citations

Mobile usage in travel: bridging the supplier-user gap

International Journal of Contemporary Hospitality Management·2019·2 authors

19citations

Exploring behavioral differences between new and repeat cruisers to a cruise brand

International Journal of Hospitality Management·2018·3 authors

35citations

Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services

Production and Operations Management·2016·4 authors

63citations

Categorizing Cruise Lines by Passenger Perceived Experience

Journal of Travel Research·2016·1 author

30citations

The effects of tipping policies on customer satisfaction: A test from the cruise industry

International Journal of Hospitality Management·2015·2 authors

39citations

From the Center: Transition and Continuity

Cornell Hospitality Quarterly·2012·1 author

0citations

The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China

Cornell Hospitality Quarterly·2011·2 authors

73citations

Buyer Monitoring: A Means to Insure Personalized Service

Journal of Marketing Research·2009·3 authors

85citations

Unifying Service Marketing and Operations With Service Experience Management

Journal of Service Research·2008·2 authors·Open access

112citations

Shipscape influence on the leisure cruise experience

International Journal of Culture Tourism and Hospitality Research·2008·1 author

184citations

Service Loyalty

Journal of Service Research·2008·3 authors·Open access

303citations

The role of positive emotions in experiential decisions

International Journal of Research in Marketing·2007·2 authors

259citations

Carnival Cruise Lines

Cornell Hotel and Restaurant Administration Quarterly·2006·1 author

59citations

Usage-Based versus Measure-Based Unit Pricing: Is there a Better Index of Value?

Journal of Consumer Policy·2006·3 authors

20citations

Clarifying “fuzzy” hospitality-management problems with Depth interviews and qualitative analysis

Cornell Hotel and Restaurant Administration Quarterly·2003·1 author

97citations