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Shirley F. Taylor · Study
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Author
Shirley F. Taylor
13 works
· latest 2011
· 1 institutions
cluster: provisional
Works
13 shown
Magical Thinking and Consumer Coping
Journal of Consumer Research
·
2011
·
3 authors
107
citations
Service customer commitment and response
Journal of Services Marketing
·
2010
·
4 authors
110
citations
Commitment to a friend, a service provider, or a service company—are they distinctions worth making?
Journal of the Academy of Marketing Science
·
2008
·
3 authors
123
citations
The conceptual domain of service loyalty: how many dimensions?
Journal of Services Marketing
·
2007
·
2 authors
353
citations
A Three-Component Model of Customer to Service Providers
Journal of the Academy of Marketing Science
·
2004
·
2 authors
933
citations
Mediating, Interactive, and Non‐linear Effects in Service Quality and Satisfaction with Services Research
Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration
·
2002
·
2 authors
159
citations
Investigating interactive effects in the theory of planned behavior in a service‐provider switching context
Psychology and Marketing
·
2002
·
2 authors
222
citations
The Service Provider Switching Model (SPSM)
Journal of Service Research
·
1999
·
2 authors
419
citations
Assessing IT Usage: The Role of Prior Experience
MIS Quarterly
·
1995
·
2 authors
2,887
citations
The effects of filled waiting time and service provider control over the delay on evaluations of service
Journal of the Academy of Marketing Science
·
1995
·
1 author
115
citations
Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions
International Journal of Research in Marketing
·
1995
·
2 authors
1,570
citations
Understanding Information Technology Usage: A Test of Competing Models
Information Systems Research
·
1995
·
2 authors
8,810
citations
Waiting for Service: The Relationship between Delays and Evaluations of Service
Journal of Marketing
·
1994
·
1 author
947
citations