A Three-Component Model of Customer to Service ProvidersHarvir S. Bansal, Shirley F. Taylor2004-05-27articleJournal of the Academy of Marketing Science933 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyService and Product InnovationCustomer churn and segmentationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 933 citations exist upstream.References1988On the Evaluation of Structural Equation Models1980Understanding Attitudes and Predicting Social Behavior1994The Commitment-Trust Theory of Relationship Marketing1991Structural Equations with Latent Variables.1996The Behavioral Consequences of Service Quality1990The measurement and antecedents of affective, continuance and normative commitment to the organization1987Developing Buyer-Seller Relationships2002Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and ConsequencesCited by2010Customer Engagement Behavior: Theoretical Foundations and Research Directions2008Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment2014A Generalized Multidimensional Scale for Measuring Customer Engagement2009Social Identity and the Service-Profit Chain2008Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services2009The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value2006The relative strength of affective commitment in securing loyalty in service relationships2012Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective