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Jiun‐Sheng Chris Lin · Study
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Author
Jiun‐Sheng Chris Lin
15 works
· latest 2021
· 2 institutions
cluster: provisional
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15
Citations
2,314
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Most cited in this library
The role of technology readiness in customers' perception and adoption of self‐service technologies
2006 · 341 citations
The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies
2005 · 332 citations
Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
2011 · 331 citations
The role of technology readiness in self‐service technology acceptance
2011 · 325 citations
The influence of service environments on customer emotion and service outcomes
2011 · 282 citations
Works
15 shown
Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors
Journal of Service Theory and Practice
·
2021
·
3 authors
29
citations
Engaging customers with employees in service encounters
Journal of service management
·
2020
·
2 authors
35
citations
The Impact of Low-Cost Carriers on Airport and Route Competition
Routledge eBooks
·
2017
·
3 authors
·
chapter
268
citations
The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounter
Journal of service management
·
2017
·
2 authors
65
citations
Refinement of the technology readiness index scale
Journal of service management
·
2012
·
2 authors
68
citations
Retailers' new product acceptance decisions: incorporating the buyer‐supplier relationship perspective
Journal of Business and Industrial Marketing
·
2012
·
2 authors
23
citations
Modeling service friendship and customer compliance in high‐contact service relationships
Journal of service management
·
2011
·
2 authors
57
citations
The role of expected future use in relationship‐based service retention
Managing Service Quality
·
2011
·
2 authors
93
citations
The role of technology readiness in self‐service technology acceptance
Managing Service Quality
·
2011
·
2 authors
325
citations
The influence of service environments on customer emotion and service outcomes
Managing Service Quality
·
2011
·
2 authors
282
citations
Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
Journal of Retailing
·
2011
·
2 authors
331
citations
Determinants of manufacturers' selection of distributors
Supply Chain Management An International Journal
·
2008
·
2 authors
39
citations
Assessing the market valuation of e‐service initiatives
International Journal of Service Industry Management
·
2007
·
3 authors
26
citations
The role of technology readiness in customers' perception and adoption of self‐service technologies
International Journal of Service Industry Management
·
2006
·
2 authors
341
citations
The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies
Computers in Human Behavior
·
2005
·
2 authors
332
citations