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Arthur V. Hill · Study

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Arthur V. Hill

16 works· latest 2012· 1 institutionscluster: provisional

h-index15

i1016

Citations1,071

Works here16

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Most cited in this library

Individual differences in the newsvendor problem: Behavior and cognitive reflection2012 · 200 citations
Research opportunities in service process design2002 · 169 citations
A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality2001 · 129 citations
Service Guarantee Strength: The key to service quality2005 · 80 citations
A Methodology for Constructing Collective Causal Maps*2006 · 80 citations

Works

16 shown

Individual differences in the newsvendor problem: Behavior and cognitive reflection

Journal of Operations Management·2012·3 authors

200citations

A Research Agenda for Six Sigma Research

Quality Management Journal·2011·3 authors

21citations

Project management infrastructure: The key to operational performance improvement

Operations Management Research·2008·4 authors

24citations

Applying the Collective Causal Mapping Methodology to Operations Management Curriculum Development*

Decision Sciences Journal of Innovative Education·2007·5 authors

17citations

A Methodology for Constructing Collective Causal Maps*

Decision Sciences·2006·5 authors

80citations

Service Guarantee Strength: The key to service quality

Journal of Operations Management·2005·2 authors

80citations

A pricing model for clearing end-of-season retail inventory

European Journal of Operational Research·2004·3 authors

70citations

Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)*

Decision Sciences·2002·4 authors·Open access

31citations

Research opportunities in service process design

Journal of Operations Management·2002·5 authors

169citations

A LONGITUDINAL STUDY OF THE EFFECT OF A SERVICE GUARANTEE ON SERVICE QUALITY

Production and Operations Management·2001·2 authors

69citations

A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality

Journal of Operations Management·2001·2 authors

129citations

A Model for Optimal Delivery Time Guarantees

Journal of Service Research·2000·3 authors

29citations

THE MARKET SHARE IMPACT OF SERVICE FAILURES

Production and Operations Management·1999·2 authors

58citations

MODELS FOR OPTIMAL LEAD TIME REDUCTION

Production and Operations Management·1992·2 authors

56citations

Modelling Intra-City Time-Dependent Travel Speeds for Vehicle Scheduling Problems

Journal of the Operational Research Society·1992·2 authors

10citations

Reducing vendor delivery uncertainties in a JIT environment

Journal of Operations Management·1986·2 authors

28citations