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Introducing the READ Scale: Qualitative Statistics for Academic Reference Services

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2012Citation Analysis as a Tool to Measure the Impact of Individual Research Consultations33 cited
2010Testing the Viability of the READ Scale (Reference Effort Assessment Data)©: Qualitative Statistics for Academic Reference Services33 cited
2015READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model12 cited
2018Chatting while you work12 cited
2020Measuring the quality of reference services provided by paraprofessionals at an academic library11 cited
2015A Holistic Look at Reference Statistics: Whither Librarians?10 cited
2022Leveraging Student Research Consultants to Support Reference Services: A Case Study Comparison of Services Before and During the Pandemic10 cited
2009Reference Classification— Is It Time to Make Some Changes?10 cited
2012Interactions: A Study of Office Reference Statistics8 cited
2017Implementing the READ Scale at the Austin Peay State University Library6 cited
2011Re-Inventing Reference5 cited
2019Data Speaks Volumes: Evidence-Based Delivery of Library Services in a User-Centred Library4 cited
2019A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries3 cited

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2021May I Borrow a Stapler? Is This All Students Ask at the Service Desk in a University Library?2 cited

2018It’s a Win–Win–Win: Using Human Peer to Peer Networks to Reach Learners Where They Are2 cited