Developing a Model for Reference Research Statistics

Abstract

The merger of an academic library with the main branch of a large city’s public library in 2003 required a new method for determining customer–patron transactions. The Warner model, previously reported in RUSQ in 2001, was adopted and used to investigate the possibilities for developing tiered reference, adjusting staffing levels, and improving service in a merged reference unit. The adopted model is recommended to other libraries that want to develop effective tools for analyzing reference services.

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No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 24 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.