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ArticleInformation Commons Help Desk Transactions Study

Gabrielle K.W. Wong2010

Article2010

Information Commons Help Desk Transactions Study

Gabrielle K.W. Wong

11 citations·0/0 files stored·The Journal of Academic Librarianship

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Library Science and Information Literacy Library Science and Information Web and Library Services

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References

2003The Information Commons: The Academic Library Of The Future 2008Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk 2008Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation 1999Lessons from the information commons frontier 2006Reference services in the commons environment 2009Developing a Model for Reference Research Statistics 2003Cross-training public service staff in the electronic age: I have to learn to do what?!2008Staffing the Commons: job analysis in the context of an Information Commons

Cited by

2013Implementing and Assessing Library Reference Training Programs 2016Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making 2015The Shifting Roles of Student Workers 2012Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems 2019“Commonsense” Academic Reference Service: Neoliberal Discourse in LIS Articles, 1975–2014

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2010Reference models in the electronic libraryarticle · 3 shared references 2011Transforming Library Service through Information Commonsarticle · 3 shared references 2012The Emergent Information Commons: Philosophy, Models, and 21st Century Learning Paradigmsarticle · 2 shared references 2010Common Knowledge: Learning Spaces in Academic Librariesarticle · 2 shared references 2017Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessmentarticle · 2 shared references 2010Measuring Referrals: The Use of Paraprofessionals at the Reference Deskarticle · 2 shared references

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Year2010

Typearticle

Published2010-03-30

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations11

Files0 public / 0

ShelfLibrary Science and Information Literacy

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doi10.1016/j.acalib.2010.03.006

openalex_workW2000050463

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2021Training, Support, and Connection for Student Library Employees in a Tiered Reference Service Model