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Information Commons Help Desk Transactions Study

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References

2003The Information Commons: The Academic Library Of The Future110 cited
2008Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk72 cited
2008Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation57 cited
1999Lessons from the information commons frontier32 cited
2006Reference services in the commons environment26 cited
2009Developing a Model for Reference Research Statistics24 cited
2003Cross-training public service staff in the electronic age: I have to learn to do what?!24 cited
2008Staffing the Commons: job analysis in the context of an Information Commons21 cited
1989Reference Services: A Model of Question Handling.14 cited
2007Assessing User Interactions at the Desk Nearest the Front Door12 cited

Cited by

2013Implementing and Assessing Library Reference Training Programs10 cited
2016Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making10 cited
2015The Shifting Roles of Student Workers6 cited
2012Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems6 cited

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2019

“Commonsense” Academic Reference Service: Neoliberal Discourse in LIS Articles, 1975–2014

2 cited

2021Training, Support, and Connection for Student Library Employees in a Tiered Reference Service Model1 cited