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Developing a Model for Reference Research Statistics

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References

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2007The LibQUAL+ Phenomenon36 cited
1989Unobtrusive Studies and the Quality of Academic Library Reference Services35 cited
1999Changing reference service environment: A review of perspectives from managers, librarians, and users31 cited

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2011Reference transaction assessment16 cited
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2013Using student questions to direct information literacy workshops10 cited
2015A Holistic Look at Reference Statistics: Whither Librarians?10 cited
2012Interactions: A Study of Office Reference Statistics8 cited
2014Analyzing Recorded Transactions to Extrapolate the Required Knowledge, Skills, and Abilities of Reference Desk Providers at an Urban, Academic/Public Library8 cited
2014Ten Years Later: A Joint Library Evolves7 cited
2018A rubric and methodology for benchmarking referral goals7 cited
2010Developing Inclusive Models of Reference and Instruction to Create Information Literate Communities4 cited
2021Fulfilling information needs by classifying complex patron needs

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3 cited

2010The San Jose Joint Library: The Development of a Joint City/University Library2 cited

2010The San Jose Joint Library1 cited