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ArticleEvaluation of Reference Services—A Review

Pali U. Kuruppu2007

Article2007

Evaluation of Reference Services—A Review

Pali U. Kuruppu

35 citations·0/0 files stored·The Journal of Academic Librarianship

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Library Science and Information Literacy Library Science and Information Web and Library Services

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References

1989Focus Groups: A Practical Guide for Applied Research 1989The Practice of Social Research 1954The critical incident technique.1993Real World Research: A Resource for Social Scientists and Practitioner-Researchers 2007Critical Incident Technique 1970Marketing Research 2007Mail and Internet Surveys: The Tailored Design Method 2004Oxford English dictionary

Cited by

2015Using social cognitive theory to understand meta-parenting in parents of young children 2011Reference transaction assessment 2008In search of the mythical ‘typical library user’2019Exploration of reference models in a public university system 2015Reference service evaluation at an African academic library: the user perspective 2011Reference Service in Academic Libraries: Accommodation of International Students 2012

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2007Voices from the other side: User reports of New Zealand library reference encounters.article · 7 shared references 2015Reference service evaluation at an African academic library: the user perspectivearticle · 6 shared references 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectivenessarticle · 6 shared references 2002Integrating the imposed query into the evaluation of reference service: A dichotomous analysis of user ratingsarticle · 4 shared references 1995Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Surveyarticle · 4 shared references 1994Focusing on quality reference servicearticle · 4 shared references

Details

Year2007

Typearticle

Published2007-04-13

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations35

Files0 public / 0

ShelfLibrary Science and Information Literacy

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doi10.1016/j.acalib.2007.01.013

openalex_workW2072700652

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