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Focusing on quality reference service · Study

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ArticleFocusing on quality reference service

Tracy Bicknell‐Holmes1994

Article1994

Focusing on quality reference service

Tracy Bicknell‐Holmes

15 citations·0/0 files stored·The Journal of Academic Librarianship

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Library Science and Information Literacy Library Science and Information Web and Library Services

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References

1992Measuring Service Quality: A Reexamination and Extension 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1987Social Ties and Word-of-Mouth Referral Behavior 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study 1989Reference Success: Does the 55 Percent Rule Tell the Whole Story?.1987Development and Testing of a Reference Transaction Assessment Instrument 1985Improving Reference Performance: Results of a Statewide Survey.

Cited by

2001International Variations in Measuring Customer Expectations.1997Adapting service quality concepts to academic libraries 2007Do We Do It Good Well? A Bibliographic Essay on the Evaluation of Reference Effectiveness 1996Using Undergraduate Marketing Students in an Unobtrusive Reference Evaluation.1999Peer Reflection 2019

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

1995Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Surveyarticle · 5 shared references 2007Evaluation of Reference Services—A Reviewarticle · 4 shared references 1990Accuracy of information provision: the need for client-centred servicearticle · 4 shared references 1992Reference Evaluation:article · 4 shared references 2007Voices from the other side: User reports of New Zealand library reference encounters.article · 4 shared references 2011Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sitesarticle · 3 shared references

Details

Year1994

Typearticle

Published1994-05-01

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations15

Files0 public / 0

ShelfLibrary Science and Information Literacy

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doi10.1016/0099-1333(94)90042-6

openalex_workW2071767397

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“Commonsense” Academic Reference Service: Neoliberal Discourse in LIS Articles, 1975–2014

2016From Service Analysis to Staff Development: A Reference Desk Gap Analysis at a Community College