Peer Reflection

Abstract

Summary Greater attention needs to be paid to communication behaviors comprising the reference interview. As a prelude to the formal evaluation of reference services, the technique of peer coaching can be used to raise self- and collegial-awareness of behaviors specific to the reference interview, and can serve as a way of continually evaluating how well users are served. This article reflects on the application of peer coaching to the reference environment, suggests strategies for implementation, and relates peer coaching to the evaluation of reference effectiveness.

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